FAQ

Is this website safe and secure?

Yes, we are certified Level 1 PCI DSS compliant. Our website meets all 6 categories of PCI standards.

What is PCI DSS Compliance? The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Amazon Pay, Apple Pay and Paypal.

When will my order be sent?

For complete information on this visit the Shipping and Returns page.

How much does shipping cost?

We offer FREE SHIPPING in selected countries.

How long does standard shipping take?

Receiving Time = Processing Time + Shipping Time
Processing Time: 3-7 Calendar days | Shipping Time: 6-12 Calendar days.

Can I track my order?

Yes! You’ll receive an email with a tracking number when your order ships.

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system.

Where’s my order?

Orders are typically filled in 3-5 business days after the order is placed. Shipping takes 1-2 weeks to be delivered. For complete information on this visit the Shipping and Returns page.

What is your return/refund policy?

For complete information on this visit the Shipping and Returns page.

I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://www.cozzoo.com/pages/contact-us and we will work on resolving the issue as quickly as possible.

Can you help with sizing?

Here's our sizing chart.

How do I contact customer support?

We are happy to answer any questions you may have. Please contact customer service at https://www.cozzoo.com/pages/contact-us